Refund Policy

Effective Date: [2023-10-29]

Thank you for choosing SANISWEEP for your local cleaning, gardening, and various services needs. We value your satisfaction and aim to provide you with a seamless and convenient experience. Please read our refund policy carefully to understand our guidelines for refunds.

1. Cancellation and Refund Eligibility:

– Users can cancel a booking/service on SANISWEEP subject to the specific terms and conditions provided for each service category.

– Refunds may be eligible in the following circumstances:
– Service provider no-show: If the service provider fails to arrive at the scheduled time or location.
– Substandard service: If the service received significantly deviates from what was agreed upon or the standard quality.
– Cancellations by SANISWEEP: In rare cases, we may cancel a service and issue a refund due to unforeseen circumstances.

2. Refund Request Process:

– To request a refund, users must contact SANISWEEP customer support via the app or website, providing relevant details about the issue and supporting documentation, such as photos if applicable.

3. Refund Method:

– Refunds will be credited back to the original payment method used for the booking. It may take 5-10 business days for the refund to appear on your account, depending on your financial institution.

4. Refund Timeline:

– The processing time for refunds may vary depending on the complexity of the issue. We aim to process refunds as quickly as possible, typically within 5-10 business days.

5. Exceptions:

– Some fees, such as booking fees or service-specific charges, may be non-refundable unless expressly stated otherwise.

6. Dispute Resolution:

– If a user disagrees with the refund decision made by SANISWEEP, they can raise a dispute by contacting customer support. We will thoroughly review the dispute and provide a resolution within a reasonable time frame.

7. User Responsibilities:

– Users are responsible for providing accurate information during the booking process and cooperating with SANISWEEP’s customer support team during the refund process.

8. Terms and Conditions:

– This refund policy is subject to SANISWEEP’s full terms and conditions, which can be found on our website or app.

Contact Us:

If you have any questions or require further assistance, please don’t hesitate to contact our customer support.